Shipping policy
Delivery & returns
ARRA Pharmaceutical Pty Ltd
Domestic shipping
Orders within Australia over the value of $59.99 automatically qualify for FREE, same-day shipping. All other orders incur a flat shipping fee of $10.
Can't wait to get your hands on your products? Tick the 'express' shipping option at checkout for a flat fee of $15 to receive your products in just 2 business days.
International shipping
We currently offer international shipping to customers in the following destinations.
New Zealand: FREE postage over the value of AUD $69.99. All other orders incur a flat shipping fee of just AUD $15
China | Korea | Singapore | Taiwan | Vietnam | Malaysia: FREE postage over the value of AUD $159.99. All other orders incur a flat fee of AUD $35.
United States | Canada: FREE postage over the value of AUD $199.99. All other orders incur a flat fee of AUD $35.
Is your destination not listed above? Reach out to us and we'll be more than happy to see how we can assist you - we're always working to unlock new locations.
COVID19 & delivery timing
Due to COVID19, some orders may be delayed due to postal service-related challenges, however, rest assured that we are doing everything possible to have your order sent to you as quickly as possible. If your order is delayed for any reason, we'd greatly appreciate your kind consideration.
All of our orders are shipped within 24 hours of your order being placed and if you purchase one of our products before 12pm, we'll have it sent out the same day.
Domestic delivery
NSW Metro – up to 2 business days
VIC, QLD, TAS Metro – up to 3 business days
SA, WA, NT Metro – up to 5 business days
Rural destinations – up to 7 business days, depending on the destination point
International delivery
New Zealand - up to 5 business days
China | Korea | Singapore | Taiwan | Vietnam | Malaysia - up to 10 business days
United States | Canada – up to 10 business days
Due to customs clearance, we cannot guarantee delivery timings, however, expect your delivery to take up to 10 business days.
Returns
Here at ARRAVITE, we’re so confident in our product that should your expectations not be met in any way, we happily offer a full money-back wellness guarantee. If you have a concern about the specific product that you’ve purchased and you’d like to speak to someone about this, please don’t hesitate to reach out to enquiry@arravite.com and one of our team members will respond to you within just 2 business days.
Billing & payment
ARRA Pharmaceutical Pty Ltd
At present, Arravite accepts payment through Visa, Mastercard, and PayPal.
Please note that all prices on our website are represented in ($AUD) Australian Dollars and are inclusive of mandatory GST. As you’ll note in our terms of service, all payments are processed in Australian dollars and prices are subject to change without notice.
For the safety and peace of mind of all customers, we do not store any payment information. In line with our obligations to customers and best practice eCommerce, our checkout page is secured with high-grade encryption technology via SSL. Should you require further insight into how we deal with personal information, please visit our privacy policy.
If you have any questions regarding billing, payment, our products, or anything else, please feel free to reach out to us at enquiry@arravite.com.