FAQs
If you have any questions that aren’t answered here, please email us at enquiry@arravite.com
We are based in Melbourne, and our customer service team is only available during normal business hours: Monday to Friday, from 9:00 AM to 5:00 PM (AEST/AEDT). If you contact us outside of these hours, we will get back to you as soon as possible. Please allow up to two business days for our team to get back to you.
For our interstate customers, please be aware that some public holidays are specific to Victoria or may fall on different dates than those in your state. This could affect our response times during those periods.
Is ARRAVITE sold in stores?
Please check the where to buy page to see if there is a stockist in your location.
How do I become a stockist?
If you would like to enquire about becoming a stockist, please send us an email at enquiry@arravite.com with your contact details and where you’re located. Our team will get back to you with more information
Are your products cruelty-free?
Please rest assured that we do not test any of our products on animals.
Are your products vegan?
We are in the process of certifying our products as vegan. While our newer products are developed with vegan ingredients in mind, our older formulas were created before we fully embraced this commitment. As a result, the certification process for these products is taking a bit longer.
While we cannot guarantee that all our formulas are completely free from animal-derived ingredients or by-products, we are working diligently to ensure that all future products meet vegan standards.
Delivery options
We deliver our online orders through Australia Post and provide free shipping to orders over $80. A flat shipping rate of $15 apply for orders under $80. Only standard post with signature required is available at this current stage.
Delivery times will vary depending on your location.
How long does it take for dispatch?
Our dispatch team will strive to ensure next business day dispatch. However, during sales periods or over public holidays, this may not always be possible.
How do I know when my order dispatches?
When your order is dispatched, an email will be sent with the tracking information. Please note that tracking information on the Australia Post website may not update immediately.
Can I cancel my order if I no longer want it?
We will make every effort to accommodate your request if you contact our customer support team at enquiry@arravite.com. Unfortunately, we cannot guarantee that the order has not been processed; once processed, it is too late for cancellation. Please review your order carefully prior to payment.
Can I change my address after placing the order?
We will try our best to help you but unfortunately, we cannot guarantee a change of address once the order is placed, as orders are typically processed quickly to ensure timely deliveries.
Please contact us immediately at enquiry@arravite.com with your order number and the correct address. You may have to contact Australia Post directly to request a redirection if the order has already been processed.
My order arrived damaged, or something isn’t right
If you have received the order damaged or something is missing or if there are any issues with the products please contact us immediately by emailing enquiry@arravite.com with your order number and an image of the products you have received, our team is more than happy to remedy the issue.
I no longer want the order can I return it?
We are happy to help if there an issue with any of the products. If this is the case, please contact our customer support at enquiry@arravite.com with your order number.
Delivery instructions wasn’t followed, or I have an issue with the delivery
Unfortunately, after the parcel leaves our warehouse, we largely have no control over the delivery. If there are any issues with the delivery, please contact Australia Post directly with your tracking number.
Please note that any instructions to leave the parcel without a signature will be ignored. All parcels are required to be delivered with a signature upon receipt.
The promotion wasn’t applied?
We run various promotions throughout the year. Some are automatically applied when your cart meets the promotion's criteria, while others require a code. Please read the promotion's terms and conditions carefully. Any active promotion will be reflected on the checkout page before payment, so be sure to review your order carefully. If you don’t see the promotion applied before payment, please contact our support team for assistance.
The promo code isn’t working?
Please check the characters that are entered, the promo code can be case sensitive or perhaps a space was entered by mistake. If the error persists then the code could have been expired or used before or the items in your cart don’t meet the requirements to redeem the code.
I didn’t apply the promo code for my order can you apply now?
All promo codes must be applied at checkout before payment, we cannot retroactively apply a code to your order once payment has been made. Please review your order carefully.
If you run into any issues redeeming any codes, please contact our customer support team prior to payment.
What is the recommended dosage for ArraVite supplements?
The recommended dosage varies by product. Please refer to the specific product label for detailed instructions.
Can I take multiple ArraVite supplements together?
While some supplements can be combined, it's advisable to consult with a healthcare professional to ensure safety and efficacy when taking multiple supplements.
Are ArraVite products free from common allergens like gluten and dairy?
Many ArraVite products are formulated without common allergens. Please review the ingredient list on the product label for specific information.
How long does it take to notice benefits from ArraVite supplements?
Answer Content